Cancellation and Return Policy

Cancellation Policy

Cancellation before shipment:-

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support on help@thecutemakeup.com (Monday to Friday, 7:00 AM - 3:30 PM EST)

In such cases, the order will be cancelled, and the money will be refunded to you within 5-7 business Days after the cancellation request is duly processed by us.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request. And refund amount is reflected in your account within 5-7 business Days after the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

What if I used discount vouchers and I have to cancel my order?

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. 

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:
  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Product is used or altered
  • If request is initiated after 15 business days of order delivery
  • Free product provided 
I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can share an email to our Customer support at help@thecutemakeup.com within 15 business days of receiving the order. 

    Do I have to return the free gift when I return a product?

    Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

    Can I return part of my order?

    Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

    How will I get refunded for the returned orders and how long will this process take?

    In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

    In such cases, the order will be cancelled, and the money will be refunded to you within 5-7 business Days after the cancellation request is duly processed by us.